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Documentation Index

Fetch the complete documentation index at: https://docs.withrealm.com/llms.txt

Use this file to discover all available pages before exploring further.

Connect Jira to Realm to make issues, comments, and project data searchable. Navigate to Settings > Data sources and click Connect on Jira, or click Manage if already connected. Follow the on-screen instructions to install the Realm app on your Jira site.

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Connecting Jira

Install the Realm app from Atlassian Marketplace on the Jira site you want to connect. Then, navigate to Atlassian Admin > Apps > Sites > Your Site Name. Then click Connected Apps, find the Realm app, click the three dots, and click Configure. You should then see the following page:
Atlassian Connect to Realm page showing the token to copy
The person connecting should have access to the Jira projects you want to sync.
Depending on your organization’s Atlassian settings, an admin may need to approve the app installation before it can be used.

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What gets synced

ContentSynced
Issues (all types, including epics and sub-tasks)Yes
Issue commentsYes
Attached screenshots (OCR)Yes
Custom fieldsConfigurable

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Selecting projects

After connecting, choose which Jira projects to sync. You can add or remove projects at any time from the data source page.

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Permissions

Realm enforces Jira’s native permission model. Users can only see issues they have access to in Jira. You can override this by switching to “Everyone in this organization” on the data source settings page, which makes all synced Jira data visible to all Realm users.

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Jira Service Management

Realm’s Jira data source also syncs Jira Service Management data. Service Management projects appear in the project list alongside standard Jira projects.

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Configuring properties

You can configure which Jira properties are synced from the data source page. This lets you control which issue fields are included alongside issue content.